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Refund Policy
Effective Date: April 1st, 2025
At Animation Addons for Elementor, we strive to ensure that every customer is satisfied with their purchase. Our goal is to provide high-quality products and exceptional customer service. If, for any reason, you are not fully satisfied, we are here to assist. However, please review the following refund terms carefully .
15-Day Refund Period
We offer a 15-day refund window starting from the date of your original purchase. This gives you ample time to test the product and ensure it meets your expectations. If, after testing, you decide it’s not right for you, we’ll be happy to process a full refund. Please note, after 15 days, we cannot issue refunds under any circumstances.
Technical Assistance First
Before requesting a refund, we encourage you to reach out to our support team. We want to help resolve any issues or questions you may have. Sometimes, a quick fix or clarification might be all that’s needed to make the product work for you. If our support team is unable to resolve your issue, we will proceed with the refund process.
We ask for this opportunity because we believe that many problems can be easily solved with a little assistance. If a technical issue is preventing you from using the product, we are happy to work with you to resolve it.
Technical Assistance First
To keep the process fair for all customers, refunds will not be granted under the following circumstances:
1. Change of Mind or Mistakes: We cannot process refunds if you change your mind about your purchase or bought the product by mistake. We encourage you to carefully review all product details before making a purchase.
2. Non-Usage: If you choose not to use the product after purchasing, we will not issue a refund. Our team is always ready to help you get started and understand the product, so please feel free to reach out for assistance.
First-Time Purchases Only
We provide refunds only on first-time purchases. If you have already purchased and used one of our plans, subsequent purchases are not eligible for a refund. This policy helps us ensure fairness and maintain a sustainable service for all customers.
Upgrades and Renewals
1. License Renewals: Once your annual license is renewed, the renewal payment is non-refundable. We send advance reminders before the renewal date, so you have the opportunity to cancel or make any changes beforehand.
2. Plan Upgrades: Refunds are not available for any plan upgrades. If you upgrade your license or purchase additional features, please make sure you are satisfied with the new plan details before completing the transaction.
Currency and Bank Fees
If your payment was made in a currency other than USD, please be aware that the final refund amount may vary due to currency exchange rates, foreign transaction fees, or bank charges. Unfortunately, we are unable to cover any additional fees charged by your bank or payment provider.
How to Request a Refund
To initiate a refund, follow these simple steps:
1. Contact Support: Reach out to our support team within 15 days of your purchase.
2. Provide Details: Let us know the issue you’re experiencing and include any relevant information or screenshots that can help us assist you.
3. Allow Us to Assist: Before we process a refund, we’ll do our best to help resolve the issue you’re facing. If we cannot find a solution, we will proceed with your refund request.
Once the refund is approved, it will be processed within 5-10 business days, depending on your payment method.
Policy Updates
From time to time, we may update this refund policy. If any changes are made, we will post the revised policy with a new effective date. We always strive to make the process as transparent and fair as possible.
By continuing to use our services after policy updates, you agree to the new terms.
💬 Need Assistance?
If you have any questions or need further clarification on the refund process, feel free to contact our support team:
📧 Email: info@animation-addons.com
💬 Live Chat: Available on our website
👉 Submit a ticket on Ticksy
We are committed to helping you and ensuring a great experience with our services.
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